Policies
Overview
We at Planet Headset pride ourselves in delivering the best quality products available and for providing our customers with honest and knowledgeable support and service. We want to you feel confident and secure with every purchase that you make with us. If at any time you have questions or comments about your order or a product that we sell, please or call us (253) 238 0643. All orders are processed by real people - we give every customer's order our personal attention to ensure it is processed accurately and quickly.
Privacy Policy We respect your right to privacy. We DO NOT give out or sell e-mail addresses, telephone numbers, addresses, or any other information about our customers to anyone.
Shipping and Tracking
Most orders are shipped same day. If you need an order to arrive on a specific day, please call us at (253) 238 0643. and we will make every effort to accommodate your needs. If in doubt about stock availability, please give us a call.
Shipping rates are calculated automatically using our shopping cart system. You can receive a free shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "shipping quote" button. You are under no obligation to purchase these items and your credit card is not charged when you use this feature.
Payment Options and Ordering
We accept Visa, Mastercard, American Express, PayPal and Mailed-in Money Orders.
Orders can be placed online, using our secure server shopping cart system, called in to (253) 238 0643, sent via E-mail, Faxed to us at (253) 559-8555.
100% Satisfaction Guarantee
All products are sold with a 100% satisfaction guarantee. If for any reason you are not satisfied with your purchase, you may return it in new condition with all packing materials and literature within 30 days for a full refund, less shipping costs. (This guarantee does not include closeout items, discontinued items, custom orders or software. Call for details). If the package is returned without the package or in a non resalable condition a 15% plus shipping fees apply. It is the customers responsibility to contact us if the shipment arrives late and to inspect the contents of the order when it does arrive. If there are any problems with the order, we must be notified within 10 days of receipt.
Warranty information and return policy
Our warranty policy varies from 6 months to two years depending on product purchased. If the product becomes inoperable within 30 days of delivery, Planet Headset will pick up shipping charges back to the company for replacement - after the first month, shipping charges are to be the responsibility of the client. We suggest the client use reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment after the 30 day window.
Misc. Parts Mushroom- all spare Ear tips & Pinkies, semi custom earpieces, tubes, Foam Listen Only Earpiece, Foam Ear bud Cover, Foam Mic. Sock, Clothing Clip, Acoustic Adaptor, Radio Connector Pins, Headset Cloth Cover, Headset Ear pad - No Warranty
Blucomm products, Blackbox 1100 mAh & 1350 mAh Batteries, 12 Months
Blackbox Radios, chargers, Modular Items, Titan, Comet, K-Cords, Sentry, Stealth, Signal, Star, CrewChief, Commander, Agent, Bodyguard, Flare, Radio Adaptors, Shadow, Scorpion, Voyager, Razor, Rocketmate, Bullcords, Two Wire Palm Mics, Cellular Batteries, Blackbox+ 1300 mAh and 2200 mAh Batteries, USB mics, Plantronics products (with manufacturer 1 year) CCTV 1 year with manufacturer, - 1 year
Blackbox+ Radios, Blackbox-Mobile - 3 years
Motorola and Midland radios (3 years with manufacturer)
Returns and Repairs
If you need to return a product to us, you must first call us at (253) 238-0643 or send us an email to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:
- Your order number
- A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
- Your contact information (name, address, daytime phone number and e-mail address)
We will give you a unique RMA# that MUST be written on the outside of the package that you send you return in. Packages without RMA numbers on them will be refused and sent back to you. Returns are to be shipped insured to the following address:
Planet Headset
Attn: RMA#
811 Enati way
Fox Island, WA 98333
Repairs/replacements are typically shipped back to you via UPS Ground service within one week, however, if needed, we can provide expedited service and express shipping (additional charge for express shipping). Please call us (253) 238 0643 or send us an email for details.
